During clinic hours we aim to answer your calls, e-mails and messages promptly. On occasion, you may reach our 24 hour answer phone, if this is the case, please leave a message.
With all communications, we aim to respond the same day or at least within 24 hours.
Response times may vary at the weekends, during the Christmas, New Year and Bank Holidays.
RE-SCHEDULING & CANCELLATIONS
We understand that life changes and doesn’t always run to plan, so there may be times when you need to re-schedule or cancel an appointment.
Should you need to cancel or rearrange an appointment:
Telephone/Text: 07808 920 101
Please endeavour to give as much notice as possible, and at least 24 hours.
Your consideration is much appreciated by me and other patients needing appointments.
PLEASE NOTE: Missed appointments may incur a full charge for the time allocated.
COVID-SECURE • PATIENT JOURNEY
FREE ON-SITE PARKING
All patients are asked to arrive on time for their appointments.
On arrival please park on the driveway outside the Clinic French Doors.
Please wait in your car, I will invite you into clinic at your appointment time.
KEEPING YOU SAFE IN CLINIC
* MANDATORY HEALTH AND SAFETY PROTOCOLS ARE IN OPERATION
• R11 Surgical Face Masks must be wore throughout your clinic visit
• Masks will be provided for every patient if you do not have one
• Mask Exceptions: ONLY babies under 2 years
• Hand Sanitiser on entry and exit
All patients are asked to pay for their treatment at the time of their appointment.
We accept contactless payments and most credit/debit cards including American Express, Apple Pay and Google Pay.
We do not accept cheques.
MEDICAL INSURANCE COVER
Most Medical Insurance Companies provide cover for Osteopathic treatment and laboratory testing. Some require a GP referral, other health insurance schemes, such as Simply Health do not.
Please contact your relevant insurance company for further information about the benefits of your individual policy.
We can provide receipts for your treatment, which contain all the relevant information that any insurance company would require to reimburse you. These will be sent to you via email in PDF format.
Off-work certificates can be provided for your employer. They are available to all patients with no charge applicable, so you do not have to arrange to see your GP unnecessarily.
CONFIDENTIALITY AND PRIVACY
BANK HOLIDAYS • 2023
New Years Day • 2nd January 2023
Good Friday • Friday 7th April 2023
Easter Monday • Monday 10th April 2023
Early May Bank Holiday • Monday 1st May 2023
The Coronation of King Charles III • Monday 8th May 2023