Request a callback  Clinic & Orders:  +44 (0)1484 454845

FREE COURIER DELIVERY on all orders over £50
or FREE collection at the clinic
CELEBRATING 22 YEARS OF CLINICAL EXCELLENCE
established since 1994
COMPLIMENTARY GIFTS FOR YOU WITH EVERY ORDER
two FREE deluxe samples

 

TERMS & CONDITIONS

Welcome to Nina Torina Online Ltd
This website 'http://www.ninatorina.com' is owned and operated by Nina Torina Online Ltd. We provide our services and products to you subject to the following legally binding Terms and Conditions. When you visit, shop or contribute content to this website, you accept these Terms and Conditions (“Terms”). Please read them carefully before using the http://www.ninatorina.com ('Website') operated by Nina Torina Online Ltd ("us", "we", or “our"). Capitalised Terms are defined in these Terms & Conditions. Your access to and use of this Website is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use this Website, in addition, by placing an order by telephone, you confirm your unconditional acceptance of these Terms. By accessing or using this Website you agree to be bound by these Terms. If you disagree with any part of the Terms then you may not access this Website.
Access to our Website: www.ninatorina.com

We will make all reasonable endeavours to ensure that availability of the Website will be uninterrupted and that transmissions will be error free. However, due to the nature of the Internet and the World Wide Web, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. 
Licence for Website access

We grant you a limited licence to access and make personal use of this Website, but not to download (other than page caching) or modify any portion of it, except with the express written consent of . This licence does not include any resale or commercial use of this Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This Website or any portion of this Website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of Nina Torina Online Ltd.
Our Contract

No contract exists between you and Nina Torina Online Ltd for the sale of any products until We have received and accepted your order and have received payment in full (in cleared funds). Once We have done so, there is a legally binding contract between us. When you place an order to purchase a product from us, we will send you an acknowledgement of your order via email, which will contain the details of your order. Acceptance of your order will not take place until after your payment is taken and you receive your acknowledgement of order email. It is at this point that a legally binding contract is created and any such contract is subject to these Terms. Payment for the products and delivery charges can be made by any method shown on our website at the time you place your order. Payment for the products and delivery charges are taken at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible and a full refund will be issued. We reserve the right to refuse to supply to individuals whose credentials cannot be verified, We will use discretion in these matters and will not authorise payment or supply unless we are completely satisfied that the order is legitimate. The completion of sale is subject to the customer agreeing to use the product in accordance with manufacturer's guidelines and recommendations. We accept no responsibility for products other than supply and delivery to the customer. All products should be patch tested before complete use to determine suitability. It is then the customer’s responsibility to determine whether a product is suitable and appropriate for use. Whilst advice may be given via telephone or email, Nina Torina Online Ltd cannot be held responsible if you have a reaction to any product.
Product Descriptions and Pricing

The description and price of the products you order will be as shown on our Website at the time you place your order. All prices quoted include VAT at the current rate, where applicable. Product descriptions on the www.ninatorina.com website are provided by the manufacturers / distributors, but please remember the descriptions relate to individual products and results and reactions will vary widely depending on other products they are used in conjunction with. Please also bear in mind any medications including prescription creams, tablets, hormonal body changes and clinic / beauty facials can also affect the results and reactions. It is the customer’s responsibility to patch test any product prior to use, check compatibility of any purchased products with other material facts that can affect results described and Nina Torina Online Ltd cannot take responsibility for any adverse reactions. The majority of products are in stock, however, if due to stock shortage it appears that we are unlikely to be able to deliver the products within 7 working days of receipt of your order then we will either contact you within the said 7 working day period to agree a revised date for anticipated delivery of the products or re-credit any sum/s that have been paid by you or debited from your credit card for the products concerned. A confirmation email shall be sent confirming this refund. Every effort is made to ensure that prices shown on our Website are accurate at the time you place your order. If an error is found, We will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If Nina Torina Online Ltd does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14-day period, We will refund or re-credit you for any sum that has been paid by you or debited from your credit/debit card for the products. Free samples received with your order may vary in brand and quantity depending on current availability. We operate a standard product pricing policy in the UK, Channel Islands and all other countries we ship to, meaning that customers are charged the same prices in GBP irrespective of where they live. We do not offer VAT back on any purchases. Product prices remain the same whether you are purchasing in-clinic or through our online store. 
Returns, Cancellations and Exchange Policy

Nina Torina Online Ltd, will refund or exchange all products returned within 7 days of receipt of your order, if unopened (seal intact) and in perfect resalable condition, subject to completing and signing a refund policy form. Refunds can only be made to the billing details provided when ordering. If you exercise your right of cancellation after 7 days of receipt of the order, any returned goods must be in perfect resalable condition. If a purchased product has been used or opened (hologram no longer intact, manufacturer / factory seal no longer in place), then it will not be eligible for a return, refund of exchange. Any item returned to us must be sent via a tracked delivery service, we recommend myHermes courier delivery. Postage for Returns/Refunds is non-refundable. Postage will be charged on replacement items. Any returned orders must be sent in original outer packaging. If you exercise your right of cancellation after the products have been delivered to you, you will be responsible for returning the goods to us at your own cost. The goods must be returned to the Nina Torina Online Ltd address as stated in our Website, Returns Policy, within 7 working days of the day of giving written cancellation. You must ensure that the goods are not damaged in the meantime or in transit. Once you have notified Us that you are cancelling the contract, We will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your debit/credit card for the product. Except in the case of faulty, damaged in transit or misdescribed goods, if you do not return the goods as required, We may charge you a sum not exceeding the direct costs of recovering the goods. Please inspect goods fully on receipt and notify Nina Torina Online Ltd in writing of any damages / missing products within 24 hours of receipt. We reserve the right to refuse the right to cancel the contract if the products are found to have been used by you, except where a fault is discovered which could not have been discovered otherwise than unsealing the goods. Damages / missing products must be reported to Us within 24 hours from receipt of the goods. We cannot accept responsibility for damages / missing products reported after this period. We will refund the purchase price in full, plus the cost of return packaging, if the return results from an error made by us, or from a defective item. Sometimes a product will not be available, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can cancel your order in accordance with the cancellation policy above. We will refund the purchase price in full, plus the cost of return packaging. In the case of a parcel being returned to Nina Torina Online Ltd, due to the customer not collecting from their postal office / depot, a re-delivery price will be charged to re-send the parcel. If the customer chooses to cancel the order in this instance instead of re-posting, the original postage and packaging cost covered by Us will not be refunded. If a product is to be returned due to a reaction, the decision to accept a return is at Our discretion. In the instance of seeking a refund or exchange due to a product reaction, Nina Torina Online Ltd, cannot consider this unless a Product Reaction Authorisation Form has been completed in full with accurate information. Any products returned will be sent to the manufacturers for testing and must be returned at the customer’s own cost.
Delivery

We aim to dispatch stock lines immediately. Subject to availability most products should arrive at their destination within 2-7 working days. Please understand that on occasion, due to circumstances beyond our control, the delivery time can be prolonged. We use myHermes for all Our standard UK deliveries. For your peace of mind, all Our deliveries are couriered, tracked and signed for.  Typically, UK delivery can be expected within 2 to 7 working days of placing an order. Orders placed on Saturday, Sundays or Bank Holidays, will be dispatched on the next working day. All deliveries are subject to stock availability. Please note, there is no dispatch and delivery on Bank holidays, Saturdays and Sundays. During Christmas, holiday and Sale periods it may take longer to dispatch your order (up to 7 working days). In the event of delivery not being possible within 14 days (UK) of receiving the order, we will undertake to keep you informed of any changes and give you the option to cancel the order and receive full refund of monies paid. If an item is out of stock we will aim to contact you within 5 working days of your order being placed. We may offer alternative items or inform you of the date that we expect the missing item(s) to be back in stock. International orders can take from 3 - 15 working days to be delivered, depending on the country and location that the order is being dispatched to. Some international orders may have to pay customs duty; this is at the discretion of the country posted to. If the customer does not agree to pay the customs duty, the parcel may be returned to Nina Torina Online Ltd and the value refunded will be less the customs duty or cost of return from the courier (if charged) and less the cost that Nina Torina Online Ltd paid to dispatch the parcel. The majority of orders will arrive within the delivery times stated above, however, please allow at least 15 working days for delivery before contacting us. If a parcel is lost we will not be able to offer a replacement until 15 working days after the dispatch date. If a parcel is lost, we are not able to offer a straight refund, we will however send out a replacement. Any goods not received within the 15 working days timescale must be reported to Nina Torina Online Ltd, in writing within 20 working days from the date of dispatch. Please note we cannot accept responsibility after this date, due to regulations regarding the compensation for lost parcels. All shortages, damages and incorrect items must be reported within 24 hours. The products you order will be delivered to the delivery address you give when you placed your order. Upon receipt of your order you will be asked to sign for the parcel received in good condition. If a parcel appears to be damaged in any way DO NOT accept the delivery and notify Nina Torina Online Ltd immediately.
Privacy

All credit / debit card data is encryption processed through our secure server via SagePay or PayPal. Nina Torina Online Ltd, do not store any of your credit / debit card details and have no access to your credit / debit card information at any time. All personal data is held in strict confidence, in relation to your business dealings with Nina Torina Online Ltd. None of this data will be disclosed (unless required by law) to any third party. This data is stored in accordance with the Data Protection Act 1998.
Secure Payment

We take payment security very seriously and that is why we have implemented rigorous security measures to protect both our Website and your data. We do not store any of your credit card details and have no access to your credit card information at any time. The following security processes and checks are in place on our site to ensure that your details are handled properly and securely. 

SSL Certificate:

Nina Torina Online Ltd has an SSL certificate provided by Comodo. SSL certificates from Comodo deliver 256-bit encryption and the Comodo trust mark providing third-party website identity validation for the ultimate online security and trust solution. SSL (Secure Sockets Layer) is a computing protocol that ensures the security of data sent via the Internet by using encryption. The presence of SSL means that communications (e.g. credit card numbers and/or passwords) between your browser and this Website’s web servers are private and secure when the SSL session is activated. 

SagePay:

Nina Torina Online Ltd uses SagePay to ensure that your card details are always secure and never compromised. SagePay encrypts every transaction to the highest global standards of card data security (PCI DSS Level 1 compliant). SagePay's secure systems are scanned and audited regularly by one of the world’s leading Qualified Security Assessors (QSA), giving you peace of mind that you’re protected against fraud when you shop with Us. 

PayPal: 

Nina Torina Online Ltd, accepts PayPal as a method of payment for online purchases. Paypal does not disclose your credit card number or bank account details to us, but they do provide us with your name, email address and shipping/billing address to allow us to complete your transaction. Unless you have agreed to it, We do not use this information for any purpose other than to enable PayPal Services. You can find out more about PayPal’s privacy and security policies here: https://www.paypal.com/uk/webapps/mpp/ua/useragreement-full 

PCI Compliance: 

Nina Torina Online Ltd, is certified PCI DSS compliant (Payment Card Industry Data Security Standard). This is indicated by the TRUSTWAVE seal in the footer of our Website. This means that all of the payments we process are done so in a secure and safe environment. PCI DSS compliance ensures that your card data is handled in accordance with the PCI DSS standard. You can view the PCI Data Security Standard on the PCI DSS website: https://www.pcisecuritystandards.org/security_standards/ 

Genuine Product Guarantee

Nina Torina Online Ltd is the official stockist of all brands available to purchase on our Website. For your peace of mind, We guarantee that each and every product you purchase is sourced from official UK distributors, brand new and 100% genuine. There is an ever increasing problem with fake or tampered products especially skincare, being sold by unscrupulous, unauthorised sellers particularly on eBay and international websites from around the world. Customers are becoming increasingly concerned with the authenticity of products they have purchased in the past from non-authorised sellers. Rest assured, you can order with confidence from Nina Torina Online Ltd. In order to become an authorised stockist of nearly all the brands available on our Website, We must also run a registered physical clinic. Nina Torina Online Ltd is owner operated, by a fully qualified and experienced clinician and professional, in all areas described in the CLINIC section of our Website. We will provide unbiased, impartial advice on all questions related to health. For more information about consultations and arranging an appointment, please see our CLINIC section. We want all our customers to have complete confidence and peace of mind at all times. 

Here is a summary of the benefits that apply to all our products:

i.   Our products are guaranteed genuine and are all sourced from authorised UK distributors. 

ii.  Our products have not been interfered with, diluted or altered in any way. 

iii. Our products have not been used and then returned by other customers and inadvertently re-sold.

iv. Our products are in the original manufacturer's box / packaging and sealed (where appropriate). 

v.  Our products are well in date and not near to expiry.

Purchases
If you wish to purchase any product or service made available through the Website ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your 3 digit security code, your billing address, and your shipping information. You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete. By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases. We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.
Availability, Errors and Inaccuracies
We are constantly updating our offerings of products and services on the Website. We endeavour to ensure all information, including prices, product images, specifications, availability, and services, are correct, accurate and complete at all times. However, we may experience delays in updating information on the Website and in our advertising on other websites; because of this, occasionally, products and/or service information available on our Website may be mis-priced, described inaccurately, or unavailable. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Promotions
Any Promotions made available through this Website may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.
Communications

When you visit the website or send emails to us, you are communicating with us electronically. We often communicate with you by email and/text, or by posting notices on the website. You agree to receive written communications from us electronically. This condition does not affect your statutory rights. Upon receipt of emails We will endeavour to reply as quickly as possible, by email, text or telephone call, and usually, within 24 hours (not including weekends and bank holidays). By ordering over the telephone you are acknowledging that you have read and agree to these Terms prior to your call.
Your Account

When you create an account with us, all the information you provide must be accurate, complete, and current at all times. If there are any changes to the information provided when registering, please inform us immediately. Failure to do so constitutes a breach of these Terms, which may result in immediate termination of your account on our Website. You can access and update the information you have provided to us within the ‘My Account' section of this website. If you use this Website, you are responsible for safeguarding and maintaining the confidentiality of the password that you use to access this Website and for activities or actions under your password. You agree not to disclose your password to any third party and should take all necessary steps to ensure that your password is kept confidential and secure. You are responsible for restricting access to your computer to prevent unauthorised access to your account. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your password and/or account. You may not use as a username, the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorisation, or a name that is otherwise offensive, vulgar or obscene. Nina Torina Online Ltd, reserve the right to refuse access to this website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

Copyright and Intellectual Property
This Website and its original content, features and functionality are and will remain the exclusive property of Nina Torina Online Ltd and its licensors. This Website is protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws of both the United Kingdom and foreign countries. Our trademarks and trade dress, and the rights to the design, pictures, logos, photographs and content of this Website are owned by or licensed to Nina Torina Online Limited. They are protected by copyright, trademarks and other intellectual property rights. You may not copy, reproduce, modify, distribute, republish, display, post or transmit information connected to any product or service listed OR any part of this Website, except where expressly granted, with written consent from Nina Torina Online Ltd. You may view or print individual pages only for your own personal use.

Links To Other Web Sites
Our Website may contain links to third-party web sites or services that are not owned or controlled by Nina Torina Online Ltd. Nina Torina Online Ltd has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Nina Torina Online Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Termination
We may terminate or suspend access to our Website immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination, shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. This may result in the forfeiture and destruction of all information associated with you. Upon termination, your right to use the Website will immediately cease. If you wish to terminate your account, you may simply discontinue using the Website.
Indemnification
You agree to defend, indemnify and hold harmless Nina Torina Online Ltd and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Website, by you or any person using your account and password, or b) a breach of these Terms.
Limitation Of Liability
In no event shall Nina Torina Online Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorised access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Warranty Disclaimer

Your use of this Website is at your sole risk. The Website is provided on an "AS IS" and "AS AVAILABLE" basis. The Website is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance. Nina Torina Online Ltd, its subsidiaries, affiliates, and its licensors do not warrant that a) the Website will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Website is free of viruses or other harmful components; or d) the results of using the Website will meet your requirements.
Governing Law and Jurisdiction
These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions and excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Website, and supersede and replace any prior agreements we might have between us regarding the Website. You agree, as we do, to submit to the non-exclusive jurisdiction of the courts of the United Kingdom.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms, make changes to our Website and policies at any time. Any changes to our Terms will take effect when posted on the website and it is your responsibility to read these Terms on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest Terms. If you do not agree to the new Terms, please stop using this Website immediately.
Contact Us

For all mail order, online and general enquires we can be reached in the following ways: 

Registered Office Address:
Nina Torina Online Ltd
1 Gleneagles Way
Fixby Park
Huddersfield
West Yorkshire
HD2 2NH
UK 

Telephone:
UK: 01484 454845
International: +44-1484 454845 

Mail Order: orders@ninatorina.com
General Enquires: info@ninatorina.com
Website: www.ninatorina.com 

Company Registration No: 9838958

Nina Torina® is a trading name and registered trademark.

Copyright © 2016 Nina Torina Online Ltd.
Please review these Terms & Conditions periodically for changes.