Request a callback  Clinic & Orders:  +44 (0)1484 454845

FREE COURIER DELIVERY on all orders over £50
or FREE collection at the clinic
CELEBRATING 22 YEARS OF CLINICAL EXCELLENCE
established since 1994
COMPLIMENTARY GIFTS FOR YOU WITH EVERY ORDER
two FREE deluxe samples

 

RETURNS & EXCHANGES POLICY

Thank you for shopping with Nina Torina Online Ltd.
We hope that you will be delighted with your purchase, however, if you have changed your mind or need to make a return we’re here to help.  Simply follow the easy steps below. 
Returns & Exchanges
You have 7 calendar days to return an item from the date you received it, if you would like a refund or exchange.  

To be eligible for a return, the following conditions MUST apply - the item being returned must be in:

•  Perfect, re-saleable condition;
•  Unused | undamaged | unopened (seal intact)
•  In the same condition and original packaging that you received it
•  You need to have the receipt or proof of purchase

Only regular price items can be refunded or exchanged. 

Sale items | Personalised Products | Used products (Unless deemed to be faulty) cannot be refunded or exchanged. 
How To Return A Product

Please call our friendly team on 01484 454845 or send an email to: orders@ninatorina.com, informing us of your wish to return a product(s).  Once your return is approved, please ensure you provide the following information in the parcel when returning the product(s).


We require the following information about your order: 


•  Full name

•  Address

•  Daytime telephone number and/or mobile

•  Email 

•  Customer Number 

•  Invoice Date and Number 

•  Details of what you are returning and why 

•  Whether you require a refund, exchange or alternative item


Ensure the product(s) is (are) parcelled securely, and contains a copy of your emailed receipt/proof of purchase and all the contact information listed above.

Returns Address
Nina Torina Online Ltd  |  RETURNS
1 Gleneagles Way
Fixby Park
Huddersfield
West Yorkshire
HD2 2NH
England | UK
Returns Postage

Returns postage, packing, insurance and any other costs will be your responsibility, not Nina Torina Online Ltd and are non-refundable.  You may return your parcel via the myHermes Signed For | Courier Service OR Royal Mail.


myHermes

•  Go to www.myhermes.co.uk and create or sign in to your account. 

•  You will need access to a printer so you can print your delivery label. 

•  Please ensure you use the Signed For service for additional security. 

•  Ensure your parcel is securely packed and drop-off at any convenient ParcelShop. 


Royal Mail

•  We recommend obtaining ‘Proof of Posting’ to facilitate claims in the event that goods are lost in transit.  This is available free, from the Post Office.

•  Please keep Proof of Posting to facilitate claims, should goods be lost in transit.

Processing Your Return

We endeavour to handle all returns within 7 working days.  Once we receive your product, we will inspect it before processing your refund, replacement or exchange.  We will notify you by email with a Credit Memo, if your return is approved and issue a refund.  If necessary, we will arrange to contact you by telephone to process your credit card/debit card refund.  The refund must be made by the same method used to pay for the order.  Please note, we do not keep individuals’ credit or debit card details for data protection reasons.  Please be aware, that it can take as long as seven working days for a refund to be acknowledged by your credit card company.  This will depend on your card issuer’s policies.  Replacements will be sent free of charge if the product is faulty or damaged.

Cancelling An Order
If you would like to cancel your order, please contact our friendly team on: 01484 45 48 45 or by email: orders@ninatorina.com, stating your intention to cancel your order.  Please include your order number in the email.  Please be aware that it may not always be possible to stop an order being despatched in time, if it has already been processed.  In this instance, please return the order following the Returns instructions above and contained in the parcel.
Damages | Missing Products

Please inspect your purchase fully on receipt and notify: orders@ninatorina.com in writing of any damages or missing products within 24 hours of receipt. Nina Torina Online Ltd, cannot accept responsibility for damages or missing products reported after this period.  Nina Torina Online Ltd, reserve the right to refuse the right to cancel the contract, if products are found to have been used by you, except where a fault is discovered which could not have been discovered otherwise than unsealing the goods.

Refused & Undeliverable Packages
In the case of a parcel being returned to Nina Torina Online Ltd, due to an incorrect delivery address, or the customer not collecting from their post office or depot, a re-delivery price will be charged to re-send the parcel.  If the customer chooses to cancel the order in this instance, instead of re-posting, the original postage and packaging cost covered by Nina Torina Online Ltd will not be refunded.
Nina Torina® Philosophy

100% Quality • Excellence • Satisfaction. Guaranteed.


Please review this agreement periodically for changes.  If you have any questions about this Returns & Exchanges Policy, please contact us.