Request a callback  Clinic & Orders:  +44 (0)1484 454845

FREE COURIER DELIVERY on all orders over £50
or FREE collection at the clinic
CELEBRATING 22 YEARS OF CLINICAL EXCELLENCE
established since 1994
COMPLIMENTARY GIFTS FOR YOU WITH EVERY ORDER
two FREE deluxe samples

 

DELIVERY & COLLECTIONS POLICY

Welcome to Nina Torina Online Ltd
If you have any questions or queries, about a delivery or collections; please contact us on:

Telephone:
01484 454845  |  Email: orders@ninatorina.com
Delivery Times & Security

Our aim at Nina Torina Online Ltd is for you to receive your purchase as soon as possible. We will do our best to process your order quickly, usually within 24 hours, subject to confirmation of payment and depending on stock availability, and deliver it to you within 2-7 working days *. You will receive an email confirmation within 24 hours of despatch. 


For your security and peace of mind, all our UK Deliveries are couriered, tracked and require a signature on delivery. We use myHermes, fast, efficient Courier service, which means we can minimise any delays caused by seasonal backlogs or postal strikes. 


* Please Note | Orders with a delivery outside of mainland UK: the outer Scottish Islands, Northern Ireland, the Channel Islands, the EU & Rest of the World, may be subject to additional delays in transit that are beyond our control. Please see details below.

UK | Delivery
Here at Nina Torina Online Ltd, our Standard UK Delivery is FREE on all orders over £50.00, no matter how many items you order.  Delivery for all orders under £50.00 is £4.50. 
Europe & Rest of the World | Delivery

EUROPEAN | Delivery

Delivery to countries within the EU is £7.50 | European orders generally take between 3 - 10 working days to be delivered, depending on the country and location that the order is being despatched to. 


WORLDWIDE | Delivery

Delivery for worldwide orders (countries outside the EU) is £15.00. Worldwide deliveries can take from 3 - 15 working days to be delivered, depending on the country and location that the order is being despatched to. 


PLEASE NOTE: We typically use myHermes or Parcelforce for EU & Rest of the World Deliveries.


Pricing may change without notice.

Click & Collect | Clinic Collections

Collection from our clinic is available for local clients & customers.  Please place your order online, by telephone, or in-clinic, and when your order is complete, you will receive a telephone call, text or email, stating your order is ready for collection. 


COLLECTION TIMES: (May be subject to change without notice.) 


Mornings: Monday to Friday - 9.00am - 1.00pm  

Afternoons: Monday to Thursday - 3.00pm - 6.00pm


No Collections available on Friday afternoons (after 2pm), weekends or bank holidays.

General Delivery Information

Orders placed on Saturdays, Sundays or Bank Holidays, will be processed on the following working day (subject to stock availability). 


In the unlikely event of UK delivery not being possible within 14 days of receiving your order, we will keep you informed of any updates and/or changes and give you the option to cancel the order and receive full refund of monies paid. 


In the event that an item is out of stock, we will contact you within 5 working days of your order being placed and offer an alternative, if one is available, or keep in touch and advise when we expect that product to be back in stock.


The majority of orders will arrive within the delivery times stated above, however, please allow at least 15 working days for delivery before contacting us. We are committed to providing clear expectations of delivery, however, there may be circumstances outside of our control which mean that quoted delivery times may change.  This will not happen often, but if we become aware of any difficulties, we will communicate with you as quickly as possible.


CHRISTMAS & NEW YEAR 

We will aim to ensure that you receive your deliveries ahead of the festive period, so we recommend you place your order by 12 noon on 18th December. Please be aware that during the Christmas and New Year period, it may take longer to despatch your order (up to 7 working days). Potential delays are possible due to the high volume of shipments our couriers handle during the Christmas period.

Order Tracking
To track your order, simply go to www.myhermes.co.uk and type in the tracking number, which can be found on your Delivery Confirmation email into the box ‘Track A Parcel’ and click the button, here you can view the status of your order.
Our Commitment To You
It is our intention to make the delivery process as simple and easy for you to use as possible, enhancing your user experience of our website and ensuring you receive your order safely and promptly. We are committed to making this happen for you. 
Please review this Agreement periodically for changes.  If you have any questions about this Delivery & Collections Policy, please contact us.